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FAQ

Placing an Order

Once your order is placed, you will receive an order confirmation. Once your order has shipped, you will receive a shipping confirmation with tracking information.

Unfortunately, once an order has been placed, we are unable to make any changes to the order or shipping information so please ensure all details are correct prior to purchasing.

If you need assistance with anything from placing an order or a question about a product, please contact us via live chat or email us at store@finney-co.com.

Cancelling an Order

Once your order is placed, we are unable to cancel or make any further edits. We do ask to please review your shipping/billing address and items carefully before submission.

Creating an Account

To create an account, click Register in the upper right corner on any page. You will be able to create your profile, save shipping and billing information, view past orders and request returns and exchanges. Once you have created an account, simply click sign in on the top right of the homepage to login. If you have forgotten your account password, please click "forgot password" when signing in to reset your password.

Welcome Offer

Sign up to our marketing list via email or SMS to be the first to know about new arrivals, promotions and special projects and receive 15% off your first order. Offer only valid on full-price purchases only.

Unsubscribe

If you do not wish to receive marketing from FINNEY, you can unsubscribe at any time via the "unsubscribe" link at the bottom of any newsletter.

Sale

All sale items are final sale where the discount is over 30%. No price adjustments on previous purchases. FINNEY reserves the right to change, revise, or modify the terms and conditions of this offer at any time. Offer available at finney-co.com only.

Product Care Inquiries

For specific product care inquiries, please email us at store@finney-co.com.

For general information on how to care for FINNEY products, please visit our care page here finney-co.com/pages/product-care

Accepted Payment Methods

FINNEY accepts payment by debit card, credit card, PayPal, Amazon Pay, Apple Pay, G Pay, Amazon Pay, Klarna and other payment methods specific to your geographic location.

International Pricing

The webstore offers shopping in £ and USD $. It will offer you options based on your location.

We reserve the right to update such prices regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the Website.

What is Klarna?

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first instalment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.

How do I sign up?

If your cart is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first quarter of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.

What are the conditions to sign up?

To sign up, you will need:
1. A debit or credit card
2. To be 18 years of age or over
3. An SMS-capable phone number
4. A mailing address that matches the ship to country

What countries does Klarna work in?

Klarna works in the following countries: US, Canada, UK, Australia, New Zealand, Germany, Netherlands, Switzerland, Belgium, Sweden, Austria, Norway, Finland, Denmark, Spain, and Italy, France, Ireland and Poland.

Which payment methods are accepted?

Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, AMEX, Discover). Please note, prepaid cards are not accepted.

Will I still be charged if my order is cancelled?

Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime via Klarna’s site or in your Klarna app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.

What if I return or cancel my order?

If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with the online store. The refund will be processed within the next 14 days of the online store logging the returned or cancelled order.

What is AfterPay?

AfterPay / ClearPay is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use AfterPay to pay for your purchase, choose AfterPay in the checkout. Your purchase will be split into 4 interest-free payments. The first instalment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.

How do I sign up?

If your cart is eligible for 4 interest-free payments with AfterPay, you will be able to select this as a payment method during checkout. After your order is shipped, you will be charged for the first quarter of the total amount. AfterPay will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.

What are the conditions to sign up?

To sign up, you will need:
1. A debit or credit card
2. To be 18 years of age or over
3. An SMS-capable phone number
4. A mailing address that matches the ship to country

What countries does AfterPay work in?

AfterPay works in the following countries: Australia, the United Kingdom, EU (called ClearPay in this market), Canada, the United States, and New Zealand.

Which payment methods are accepted?

AfterPay currently accepts most debit and credit cards (i.e., Mastercard, Visa, AMEX, Discover). Please note, prepaid cards are not accepted.

Will I still be charged if my order is cancelled?

Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, it will update your payments accordingly and you can check the status of your payments anytime via their site or in your app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact AfterPay for further support.

What if I return or cancel my order?

If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with the online store. The refund will be processed within the next 14 days of the online store logging the returned or cancelled order.