SHIPPING
We offer free shipping globally on all orders. All orders are shipped using Fedex or USPS in the USA. We are currently shipping all orders from Los Angeles where we are based.
Our courier usually delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address. Please contact Customer Service should you have any questions about your order.All orders are processed automatically, and we are unable to expedite or delay shipping times. Our warehouse does not operate on certain public holidays. Where items are listed on back order it will clearly state on the product description when we expect to ship.
You will receive periodical updates via email with the status of your order. If you have not received such an email and believe your order is delayed or missing, please contact us at store@finney-co.com.
TAXES AND DUTIES
We use Shopify Advanced to give you an illustration whilst shopping of the likely taxes and duties that will be applied by customs in the country where the order is travelling to. These will be charged on orders outsdie of the US.
The customer is responsible for any customs duties, foreign taxes, or other fees, which may be imposed. Please contact your local Customs Office for further information or estimations on these costs.
TRACKING
All purchases are tracked with Fedex. As soon as your parcel has been dispatched, you will receive a tracking notification via email. You can also use the 'On Demand Delivery' service to reschedule your delivery, select an alternate address, and more. Please note that we are not liable for any lost, damaged or stolen parcels during transit.
STILL HAVE A QUESTION ABOUT DELIVERY?
Email us at store@finney-co.com.
RETURNS
Full Price Items:
You are welcome to lodge a return request from anywhere in the world, strictly within 14 days of your parcel being received (the delivery date tracked with Fedex or similar carrier). Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. Items that do not meet these criteria will not be refunded. Please note we use security tags that if removed mean the product is not eligible for return.
US based customers are able to get heavily discounted $2 return shipping via re:do at checkout. Unfortunately we cannot offer this globally due to the complication with customs and import taxes on returns. If you would like to return and did not use the re:do $2 option, or are based outside of the USA, you can still return via the portal but you will be charged the full shipping rate.
Re:do returns in the USA are eligible for full refund, store credit or exchange.
The portal will email you as soon as you create the return, and you can email store@finney-co.com at any time to ask questions about the status of the return.
Refunds are reversed onto the original form of payment, i.e., credit card or credit note via re:do. The system will automatically email you this. Store credits are valid for 6 months from the date of issue.
We currently cannot facilitate exchanges outside of the US based re:do system. If you would like to return your item for another size or style, please lodge your request within 14 days for a credit note to make a new purchase and so we can check stock and hold your new product for you. If you need your item urgently, please contact store@finney-co.com and we will do our best to help.
Unsure of what size to purchase or have questions about a garment? Contact store@finney-co.com.
HOW TO LODGE A RETURN
Please use our FINNEY dedicated returns portal below using your order number. Returns must meet the guidelines above and in respect to Full Price and Sale items.
FINNEY reserves the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.
International Customers please note - You will be liable for any return shipping costs and customs duties. Please pay these when you drop the returns with the shipper.
If returns are made and we incur duties and taxes on your behalf these costs will be deducted from your refund. Refunds are processed when we are in receipt of goods and checked that they are unworn or damaged and that duties have not been incurred on your behalf.
SALE ITEMS
All sale or outlet items over 30% discount are considered final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
PROMOTIONAL CODES
Items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), can only be returned for an online store credit (valid for 6 months). The total amount credited will be minus original shipping charges. Shipping costs of returning an item is the responsibility of the customer and must adhere to the above return policies.
WELCOME CODE
Full-priced items purchased with a welcome code are eligible for the same return’s procedure as full-priced goods. Sale items purchased with a welcome code are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
FAULTY ITEMS
We make every effort to provide goods of the highest quality to our customers and we hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please contact our Customer Care Team immediately at store@finney-co.com and ensure you include your order number and photos of the fault within your email.
The Customer Care Team will respond as soon as possible with a solution.
STOCKISTS
Returns to FINNEY are for items purchased via the FINNEY website only. Each stockist has their own returns policy. Please contact the retailer directly for this information prior to making a purchase.
HOW TO LODGE A RETURN
Return requests can be made via our online return portal below. Please have your order number handy.
Your return request must meet the guidelines outlined above. We reserve the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.To initiate a return please head over to our RETURN PORTAL.
STILL HAVE A QUESTION ABOUT RETURNS?
Email us at store@finney-co.com