All orders are shipped using DHL Express or Royal Mail Tracked in the UK and shipping is free of charge. We are currently shipping all orders from London.
You will have the option to pay for expedited shipping at check out.
Our courier usually delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address. Please contact Customer Service should you have any questions about your order.
All orders are processed automatically, and we are unable to expedite or delay shipping times. Our warehouse does not operate on certain public holidays. Where items are listed on back order it will clearly state on the product description when we expect to ship.
You will receive periodical updates via email with the status of your order. If you have not received such an email and believe your order is delayed or missing, please contact us at email@example.com.
TAXES AND DUTIES
We use Shopify Advanced to give you an illustration whilst shopping of the likely taxes and duties that will be applied by customs in the country where the order is travelling to.
The customer is responsible for any customs duties, foreign taxes, or other fees, which may be imposed. Please contact your local Customs Office for further information or estimations on these costs.
All purchases are tracked with DHL Express. As soon as your parcel has been dispatched, you will receive a tracking notification via email. You can also use DHL's 'On Demand Delivery' service to reschedule your delivery, select an alternate address, and more. Please note that we are not liable for any lost, damaged or stolen parcels during transit.
STILL HAVE A QUESTION ABOUT DELIVERY?
Email us at firstname.lastname@example.org.
Full Price Items
You are welcome to lodge a return request within 14 days of your parcel being received. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. Items that do not meet these criteria will not be refunded.
All full priced items are eligable for a refund or credit note. Refunds are reversed onto the original form of payment, i.e., credit card or credit note. Store credits are valid for 6 months from the date of issue. FINNEY covers the cost of return for full priced items.
We currently cannot facilitate exchanges. If you would like to return your item for another size or style, please lodge your request for a credit note to make a new purchase. If you need your item urgently, please contact email@example.com and we will do our best to help.
Unsure of what size to purchase or have questions about a garment? Contact firstname.lastname@example.org.
HOW TO LODGE A RETURN
Please use our FINNEY dedicated returns portal below using your order number. Returns must meet the guidelines above and in respect to Full Price and Sale items.
FINNEY reserves the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.
All sale or outlet items are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
Items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), can only be returned for an online store credit (valid for 6 months). The total amount credited will be minus original shipping charges. Shipping costs of returning an item is the responsibility of the customer.
Full-priced items purchased with a welcome code are eligible for the same return’s procedure as full-priced goods. Sale items purchased with a welcome code are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
We make every effort to provide goods of the highest quality to our customers and we hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please contact our Customer Care Team immediately at email@example.com and ensure you include your order number and photos of the fault within your email.
The Customer Care Team will respond as soon as possible with a solution.
Returns to FINNEY are for items purchased via the FINNEY website only. Each stockist has their own returns policy. Please contact the retailer directly for this information prior to making a purchase.
HOW TO LODGE A RETURN
Return requests can be made via our online return portal below. Please have your order number handy.Your return request must meet the guidelines outlined above. We reserve the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.
To initiate a return please head over to our RETURNLOGIC PORTAL.
STILL HAVE A QUESTION ABOUT RETURNS?
Email us at firstname.lastname@example.org